Return & Exchange Policy – L & E Creative Opulence Boutique
At L & E Creative Opulence Boutique, every purse is carefully handcrafted to order, ensuring exclusive quality and attention to detail. Due to the custom and made-to-order nature of our creations, all sales are final, except in the case of a significant defect or error in production.
Complete Returns: If your purse arrives damaged, defective, or materially not as described, please contact us within 5 business days of receipt with photographic evidence. At our discretion, we will offer a full return, replacement, or store credit, ensuring you receive the quality and craftsmanship you expect.
International Shipping & Protection: Customers ordering from outside the United States are responsible for customs, duties, taxes, and import fees. L & E Creative Opulence Boutique ships worldwide using tracked and insured methods, but we cannot be held liable for loss, delay, or damage occurring after the package leaves our facility, except as described above for defective items.
Why: This policy allows us to maintain the integrity and exclusivity of our handcrafted designs while providing peace of mind for your purchase worldwide.
Legal Notice: By placing an order, you acknowledge and agree to this policy. L & E Creative Opulence Boutique shall not be liable for incidental, consequential, or special damages, except as expressly set forth above. This policy is governed by the laws of the Commonwealth of Massachusetts, and any disputes shall be resolved exclusively in its courts.
Guidance & Support: We encourage you to review your selections carefully. Our team is happy to provide personalized guidance before and during your order to ensure your purse meets your expectations.